THE COMPANY AND YOU

1.1 This website www.olivesandoils.com.hk is owned and operated by Olives and Oils HK Ltd (‘us’ or ‘we’ or ‘Olives and Oils’).
Registered Office: Block 11F Sheung Ling Pei, Tung Chung, Lantau Island,

1.2 References to ’you’ are to you the customer who is dealing with Olives and Oils.

1.3 If you have any queries about these Terms & Conditions of Sale , please email Customer Services at website@olivesandoils.com.hk

Order fulfilment (pickup / delivery)

2.1 Pickup

2.1.1 Pickup locations – Warehouse is located at Block 11F Sheung Ling Pei, Tung Chung, Lantau Island, HK.

2.1.2 In Warehouse pickup – Orders can be picked up at our Tung Chung Warehouse on standard working days (Monday to Friday, excluding public holidays).

2.1.3 Out of warehouse pickups – Alternate locations for pickup are arranged from time to time, please check pickup locations page for latest locations and times.

2.1.4 Fees – There are no additional fees for orders that are picked up.

2.2 Pickup Order cut-off times

2.2.1 Orders to be picked up at the Warehouse will be available the same day they are submitted for the items that are available.

2.2.2 Orders to be picked up at locations outside the Warehouse must be placed before 9am on the day of pickup in order for it to be available for that pickup period. Otherwise it will be available at a future pickup period or at the warehouse.

2.3 Pickup times

2.3.1 Our warehouse is open for pickup from 9am to 4pm on days that in-warehouse pickup is available.

2.3.2 Time slots for Out of Warehouse pickups will be published along with their locations. If your order is not picked up during that timeslot, then it will be available at our warehouse the next available pickup day for In Warehouse pickups.

2.4 Picking up

2.4.1 You will have to provide proof of purchase, like a confirmation email, on order pickup.

2.4.2 Full payment is required for customers that choose an in-person payment method (Cash or HSBC PayMe).

2.5 Deliveries

2.5.1 Delivery Locations

2.5.1.1 As of the time of writing, we are not delivering orders by post because of the complexities of sending fresh produce and food through a third party.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

3.1 We will notify you by email as soon your order is placed to acknowledge receipt of your order and to provide you with an order number. If due to circumstances out of our control we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this.

3.2 We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

RETURNS POLICY

4.1. At Olives and Oils we hope that you are delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all long life ambient goods returned to us within 14 days of delivery provided they are in their original, unopened and unused condition.

4.2. Fresh and chilled items cannot be returned.

4.3 Please note that we cannot accept returned goods that we reasonably believe have been used.

4.4 Please contact Customer Services at website@olivesandoils.com.hk or +852 2540 3201 for advice and information on returning products to us.

4.5 We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed. You should receive returned funds within 30 days of receiving your returned goods. Please note that delivery charges cannot be refunded.

4.6 Inspecting your goods

4.6.1 You should inspect all purchased products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem immediately (within 2 days of receipt) or you cancel the order (within 7 days of receipt of goods) in accordance with your cancellation right (see below) and/or you return the goods in accordance with our Returns Policy if such return is permitted. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

4.6.2. In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 working days of receipt) by calling Customer Services on +852 2540 3201 or website@olivesandoils.com.hk

CANCELLATION RIGHT

5.1 You may cancel your order within 7 working days from the date of receipt of the goods if you send us a Notice of Cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns Policy in Section 5 above. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the products to us. You can submit your Cancellation Notice by email to our customer services department website@olivesandoils.com.hk

5.2. You will have no right to cancel orders for fresh or chilled products.

5.3. Long life ambient products included in orders may be returned subject to our Returns Policy only.

AVAILABILITY

6.1. All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available for purchase.

LEGALLY BINDING CONTRACT

7.1 Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

LAW, JURISDICTION AND LANGUAGE

8.1 Any contracts entered into as a result of usage of this website are governed by Hong Kong law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Hong Kong. All contracts are concluded in English. These Terms & Conditions of Sale do not affect your statutory legal rights.

8.2. The purchase of products through this Olives and Oils website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with Hong Kong law.

CHANGES TO THESE TERMS & CONDITIONS

9.1 We reserve the right to change these Terms & Conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

REGISTRATION

10.1. In order to make a purchase through www.olivesandoils.com.hk or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which must be true, accurate, current and complete in all respects.

10.2. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time.

DATA PRIVACY

11.1 The personal data you provide to us when registering and placing any order with us will be processed in accordance with our Privacy Policy.

ACCURACY OF PRICING

12.1 We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the product or its price as advertised on this website.

12.2 All prices are displayed exclusive of delivery charges. The total cost of your order is the price of the merchandise and delivery charges as set out in the Delivery Charges (see sections 3.2).

PRICE MATCHING

13.1 Olives and Oils does not price-match with other retailers. We do, however, consistently work towards maintaining competitive prices on all products.

ACCURACY OF CONTENT

14.1 Although unlikely, the packaging on some products may vary from that shown. The weights and dimensions are approximate. We make every effort to display as accurately as possible the colours and shades of all products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery.

PAYMENT (OTHER THAN FOR WHOLESALE ACCOUNTS)

15.1. Payment can be made using the payment methods detailed in the Checkout section of this website. This includes PayPal.

15.2. Payment will be debited from your account at the point at which your order is processed/dispatched.

15.3. By entering these payment details at checkout you confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card.

15.4. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Olives and Oils, we will not be liable for any delay or non-delivery of merchandise.

15.5 You represent and warrant that the payment details you provide on ordering each time are both valid and correct and you confirm that you are the person referred to in the billing information provided.

15.6. We retain the legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you.

EXCLUSIONS OF LIABILITY

16.1 Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Olives and Oils or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by Hong Kong law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

COMPLAINTS AND SUBMISSION OF INFORMATION

17.1 We hope it will not be necessary, but should you wish to complain about any matter in regard to the products or services offered on this website, please email us website@olivesandoils.com.hk or write to us at Customer Service, Olives and Oils Co., Blk 11F Sheung Ling Pei, Tung Chung, Lantau Island, Hong Kong.

NON-WAIVER

18.1. No failure to exercise and no delay on the part of Olives and Oils in exercising any right, remedy, power or privilege of Olives and Oils under these terms & conditions and no course of dealing between you and Olives and Oils shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Olives and Oils.

SUBSTITUTIONS

19.1 In bundle or Hamper deals we reserve the right to substitute any product for products of equal or greater value.

WHOLESALE ACCOUNTS

20.1 These Terms & Conditions of Sale will only apply to any orders placed by non-Wholesale accounts on our website.

20.2 Terms & Conditions of Wholesale Sales are the same as agreed upon previously.

WEBSITE

21.1 There are provisions in our Website Terms & Conditions of Use which relate to your use of the Olives and Oils website to place orders with Olives and Oils and any such orders are also subject to those Website Terms & Conditions of Use.